HelpDesk
Maximize productivity and collaborate faster with our AI-enhanced Helpdesk featuring an intelligent inbox designed for speed and efficiency - work smarter with AI support tailored for optimized workflows.
Human support with AI Efficiency
Algomo integrates AI to complement human support efforts, aiming to make help desks more efficient and responsive.
This approach seeks to balance quick, AI-driven responses with the nuanced understanding of human agents, targeting an
informed audience's desire for both speed and accuracy in customer support scenarios.
A single inbox for the whole team
Algomo's Helpdesk connect your teams, channels, and data into one single workspace.
This setup is particularly beneficial in environments where timely and coordinated responses are critical,
enhancing both internal coordination and external customer service.
AI in Co-Pilot Mode
Empower your agents with AI-backed support, offering instant solutions and essential information.
This allows for quicker resolution times and significantly boosts accuracy in addressing customer queries.
Real time chat translation
Overcome language barriers instantly with our our real-time chat translation,
which ensures clear, effective communication across any language.
Take a look at our latest articles and resources
Don’t take our word for it. See what our clients say
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Challenge
Nina Care is a platform where parents, au pairs & babysitters can find their perfect match. Nina Care have had tremendous growth, but their support setup didn’t follow the rapid growth the company had. The team was overwhelmed by customer support enquiries over email and they wanted to speed up their response times as well as offer their users the option to self-serve.
Solution
The team decided to try Algomo to help them tackle these challenges. Some of the things that stood out to them about the platform were its automation capabilities, as well as the AI's natural and conversational approach - many times customers will think they are speaking to a real human!
Results
96% of customer queries completely automated
95% of chatbot answers rated as good by visitors
Challenge
Basenode is an invoicing and accounting platform tailored for Web3 freelancers and companies. As a company operating within the financial and Web3 sectors, Basenode wanted to find a trustworthy AI customer service solution to do both lead generation for prospective customers as well as to serve existing customers.
Solution
To tackle the trustworthiness issue, Algomo developed specialized AI in collaboration with NatWest—one of the UK's largest banks—and the universities of Edinburgh and Essex. This AI is designed specifically to minimize errors and "hallucinations" (instances where the AI generates incorrect or fabricated information). Basenode made use of the platform and installed it on their website.
Results
AI Automation Rate: 85% of user queries automated witout the need of a human representative.
HelpDesk features
Live Chat
- Browser Notifications
- Chat transfers to other agents
- Chat rating
- Chat archives
- Agent availability
- Live translation for inbound messages
- Live translation for outbound messages
- Customer Database
- Visitor details
Ticketing System
- A shared inbox for the whole team
- Open and close tickets
- Assign urgency level
Reach your customers where they are:
- WhatsApp (coming soon!)
- Facebook (coming soon!)
- Instagram (coming soon!)
- TikTok (coming soon!)