Instantly answer up to 85% of repetitive questions.
Our chatbot uses AI agents to provide trusted and accurate answers, reducing your team's ticket volume on the spot.
Enhance customer service with AI agents with human-like understanding and decision-making.
Streamline your services with AI triaging and seamless handover of complex issues to your support team.
AI provides the right content to the right customer, asks clarifying questions and speaks 100+ languages.
Maximize productivity with our AI-enhanced helpdesk
Work smarter and collaborate faster with an AI inbox designed for speed and efficiency.
Use AI-generated insights to uncover trends and frequently asked questions and optimize your support
Algomo's Helpdesk unites teams, channels, and data in one workspace, boosting efficiency
Improve your team’s efficiency with AI-driven suggestions to your customer service team
Support your customers on their favorite platforms
Empower your business to break down communication barriers, offering a unified, seamless customer experience across all channels.
Offer flexible customer support via app, email, Slack, or CRM such as Hubspot and Salesforce
Customize Algomo's Messenger to fit your brand, offering auto language adjustments for global reach
Support customers using their preferred channel—whether that’s email, WhatsApp, socials and more [Coming soon!]
For hotels, airlines, e-commerce platforms and SaaS companies, our AI has been designed to support use cases across multiple industries.
Transform your online store with our AI shopping assistant. It personalizes product recommendations for each visitor, offers real-time order updates, and smoothly transitions complex queries to live human support.
Don't let customer support get in the way of your growth. Lets our AI handle your customers' most frequently encountered problems, so you can focus on what matters; growth!
Challenge
Nina Care is a platform where parents, au pairs & babysitters can find their perfect match. Nina Care have had tremendous growth, but their support setup didn’t follow the rapid growth the company had. The team was overwhelmed by customer support enquiries over email and they wanted to speed up their response times as well as offer their users the option to self-serve.
Solution
The team decided to try Algomo to help them tackle these challenges. Some of the things that stood out to them about the platform were its automation capabilities, as well as the AI's natural and conversational approach - many times customers will think they are speaking to a real human!
Results
96% of customer queries completely automated
95% of chatbot answers rated as good by visitors
Challenge
Basenode is an invoicing and accounting platform tailored for Web3 freelancers and companies. As a company operating within the financial and Web3 sectors, Basenode wanted to find a trustworthy AI customer service solution to do both lead generation for prospective customers as well as to serve existing customers.
Solution
To tackle the trustworthiness issue, Algomo developed specialized AI in collaboration with NatWest—one of the UK's largest banks—and the universities of Edinburgh and Essex. This AI is designed specifically to minimize errors and "hallucinations" (instances where the AI generates incorrect or fabricated information). Basenode made use of the platform and installed it on their website.
Results
AI Automation Rate: 85% of user queries automated witout the need of a human representative.
Algomo differentiates itself from competitors:
1. Trustworthy AI: In collaboration with some of the UK's leading universities and companies, and funded by the UK's research and Innovation agency, at Algomo we are developing trustworthy AI that hallucinates less compared to competitors. Our technology is specifically tailored to applications where accuracy is important such as banking.
2. Our AI can connect to real-time data like flight and hotel availability or online store orders, providing customers with up-to-date information that goes beyond static knowledge bases.- Seamless blend of AI and human support:
3. Algomo offers a smooth human handover process that allows conversations to be assigned to the right human specialist when needed.
We have developed proprietary technology and AI models funded by the UK's research and innovation agency and we have a partnership and collaboration with some of the leading universities in the country. We are also utilising OpenAI's GPT-4 and ChatGPT for certain applications.
You can add your website, external websites such as wikipedia, internal documents such as PDFs, spreadsheets and custom questions and answers.
Our clients include some of the world's top 100 websites, and leading companies in the e-commerce, travel and hospitality sector and we have developed our technology in collaboration with one of the UK's largest banks and insurance companies.
An AI agent is an intelligent software program that can think and act independently. To function, AI agents only require a specific goal, such as 'find order status' or 'troubleshoot this error message'. Once given a goal, they create a list of tasks and start working towards accomplishing it. As they work, AI agents continuously gather feedback from their environment and engage in an internal dialogue, as if they are prompting themselves with questions and ideas. This allows them to constantly learn, adapt, and find the optimal path to achieve their objective. When deployed in a Shopify store, AI agents can autonomously check order statuses, provide personalized product recommendations, and assist customers with modifying delivery dates or managing subscriptions.
Yes, we offer a 7 day free trial, and you can sign up without any card details. The trial can also be extended for a further 7 days upon request, giving you a total 14 days to try.